Frequently Asked Questions

1.  What do I need in order to operate content from iContent?

First, you will need to have access to a launching application, or a learning management system, that is AICC/SCORM compliant.  You can access courseware through your own organization’s LMS or we can offer you an additional service that will provide you this access (see questions 5 & 6).  Secondly, you will need to verify that your machine has the appropriate specifications for the individual courses you wish to buy.  Course detail pages list the specific technical requirements for optimal operation.

2.  Why can’t I see prices for some of the content?

Make sure you have registered and are logged in to your account.  If you still cannot see some prices, it may be because certain vendor restrictions prevent us from showing the same pricing to all our customers.  In the event you are unable to see the pricing for content you are interested in, you may contact us by submitting a request for a price quote.

3.  How do I submit a request for a price quote?

In order to submit a request for a price quote, you must first put your desired content in a Shopping List.  Select the course you are interested in and from the course detail page, click Add to Shopping List.  You will be brought to your Shopping List page, or you may access it by following the Shopping Lists link at the top of the page.  Here you can name your shopping list, specify the quantity of course seats you need, and provide any other details.  When you have filled your list with all the courses for which you would like pricing details, click Create a Request for Quote.  This will prompt us to contact you to discuss pricing information.  You can also monitor your request’s status on your Requests page.

4.  What is the difference between a Shopping Cart and a Shopping List?

Shopping Cart:  Placing content in your Shopping Cart allows you to check out and purchase courses.  Only courses with pricing can be put in your Cart. 

Shopping List:  You may not purchase content directly from a Shopping List; however you may transfer the contents of your List to your Cart, provided that you can see the pricing of those courses.  What is unique about the Shopping List is that it allows you the ability to gather together courses that you wish to purchase but for which you are unable to view pricing.  From the Shopping List, you can request pricing for multiple courses in the quantities you desire.

5.  How do I access my content after I have purchased it?

Purchased content is delivered to you in the form of a metadata deployment to a launching application; there is no physical shipment of material.  During checkout, you will be asked about the application you currently have for launching online content.  If your application is from Plateau and is hosted with our Hosting Services, delivery will be seamless.  If your Plateau application is not hosted with Plateau or if you have a different LMS application, you will be contacted for more information to complete the transfer of metadata.

If you do not have access to any launching application, we can help you with that as well through our eLearning Delivery System.  See the next question for more details.

6.  What if I do not have access to a launching application?  How do I use iContent’s eLearning Delivery System?

No LMS application? No problem.  Here we offer you an LMS access layer with which to play your content.  For an additional cost of 15% of your total content checkout price, you will have all your purchased courses loaded into a single catalog and accessible to you through a learning management site.

During Checkout, just select the Delivery option for those users without access to an LMS. The additional cost for this offering will be added and you will be set up with a My Learning account.  When you login to iContent, click on the My Learning link and you will be directed to your own catalog of purchased courseware for you to launch and track.

7.  How long will I have access to my purchased content?

Courseware is available in yearly subscriptions.  As a default, you will have access to your content for one year from the date your content is deployed to your launching application.  If you are interested in longer subscriptions, please contact us at icontent@plateau.com for more information.

         

8.  If I did not purchase my content with a credit card, where do I send my purchase order or check?

Print out your Order Confirmation at the completion of checkout and send it along with your payment to:

          Plateau Systems

          Attn: Finance Department

          4401 Wilson Blvd, Suite 400

          Arlington, VA 22203 USA

After we have received your signed purchase order or check, we will deploy your content to your launching application.

9.  What if I, or one of my organization’s users, have an issue completing the content?

If you have an issue launching or completing your content, you may email us for support at icontentsupport@plateau.com, or you may call us at 888-253-5020, Monday-Friday, 9am – 6pm.